Preorder FAQ

Last updated: 01.01.2026

This page answers common questions about preordering products from Taming the Beast Productions Inc..
If your question is not answered below, you can contact us using the details at the end of this page.

What does “preorder” mean?

A preorder allows you to reserve your copy of the Taming the Beast film or media edition before it is released or shipped. By preordering, you secure your place in the fulfilment queue and support the final stages of production and distribution.

When will my preorder be delivered?

Estimated release or shipping dates are listed on the relevant product page.
These dates are provided in good faith and may change due to production, manufacturing, or distribution factors. If there is a significant change, we will communicate updates by email and update the website accordingly.

How can I stay informed about updates or changes to shipping dates?

We update our product pages and this FAQ whenever there is a meaningful change to shipping plans or timelines.
If you prefer not to rely on email updates alone, you are welcome to check back periodically, for example once a month or in the weeks leading up to the estimated shipping date, to see if any information has been updated.
We aim to keep all preorder information current and clearly communicated.

Will I receive emails about my preorder?

Yes. You will receive an order confirmation after purchase and essential updates if timelines, fulfilment, or delivery details change.
We do not send unnecessary or promotional emails related to your preorder unless you have opted in separately.

Is this a limited edition?

Unless clearly stated otherwise on the product page, preorders are not limited editions.
Early pricing may be time-limited, but the product itself is not restricted in quantity unless explicitly described as such.

What is the difference between preorder waves or pricing tiers?

Preorder waves reflect early supporter/fan pricing, not different versions of the product.
Earlier waves may include bonus items or early supporter extras as a thank-you. Later waves receive the same core product but without those additional items.

Do you ship internationally?

Yes. We ship internationally unless otherwise stated on the product page.
Shipping costs, taxes, and customs duties vary by destination and are the responsibility of the buyer unless explicitly included at checkout.

Will I need to pay customs or import fees?

Depending on your country, customs duties or import taxes may apply. These charges are determined by local authorities and are not controlled by us.

Can I change my shipping address after placing a preorder?

You may request a shipping address change before fulfilment begins.
Once an order has entered the shipping process, address changes may no longer be possible. Please contact us as soon as possible if an update is needed.

Can I cancel my preorder?

Preorders may be eligible for cancellation only before fulfilment or manufacturing has begun.
Once production or fulfilment is underway, cancellations may no longer be possible.
All cancellation requests must be submitted in writing.

Are preorders refundable?

Digital products are non-refundable once delivered.
Physical products are non-refundable once shipped, except where required by law or in cases of damaged or defective items.
Refund requests are reviewed fairly and on a case-by-case basis.

What happens if there is a delay?

Delays can occur in film production, manufacturing, or international shipping.
If delays arise, we will communicate clearly and update the website. Your preorder remains valid and your place in the fulfilment queue is preserved.

How will digital products be delivered?

Digital products are delivered via email or secure download links, depending on the product.
Please ensure your email address is correct at checkout.

What if I entered the wrong email address?

If you notice an error in your contact details, please contact us as soon as possible.
While we cannot guarantee delivery to incorrect addresses, we will assist where reasonably possible.

How is my payment handled?

Payments are processed securely through third-party payment providers. (Stripe or PayPal)
We do not store credit or debit card information.

Is my personal data safe?

Yes. Personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

Where can I find the full legal terms?

Our Terms and Conditions and Privacy Policy are available on the website (footer), and apply to all preorders and purchases.

How can I contact you?